FAQ

Switcher is an event platform creating live experiences around music, artists, and culture.

After your purchase is confirmed, your digital ticket will be sent to the email address used during checkout.

No. You can present the digital ticket and its QR code on your phone at the entrance.

Ticket transfer rules may vary by event. Check the specific event details and ticket terms before transferring a ticket.

Age restrictions depend on the event and venue. Any minimum age or entry conditions will be displayed on the event page.

Tickets for available events can be purchased directly through the official Switcher website.

Tickets are generally non-refundable unless otherwise stated or the event is cancelled. Specific refund conditions are shown in the terms applicable to each event.

If an event is cancelled, ticket holders will receive information by email regarding the available refund or replacement options.

Your ticket will normally remain valid for the rescheduled date. Any event-specific options will be communicated directly to ticket holders.

Door sales depend on availability and the event. Buying online in advance is the safest way to secure entry.

Bring your valid ticket and, when required by the event or venue, a valid identification document.

Check your spam or junk folder first. If the ticket is still missing, contact Switcher support using the same email address used for the purchase and include your order details.

Contact the Switcher team or speak with the entrance staff. Do not share your QR code publicly, as each valid ticket is intended for entry according to its ticket conditions.

Re-entry rules depend on the event and venue. Check the event information before leaving the venue.

Upcoming events, announcements, lineups, and ticket releases are published through Switcher's official website and social channels.